You will have 14 days from the time the item is "delivered to your home" to contact the complaint or request a refund or return the goods. We will not resolve any issues beyond the 14-day period.
Apply for return: You have 14 days after receiving your item to request a return. You can return a purchased product for any of the following reasons: The item is defective, damaged, or if you received the wrong item. Please check your order and contact us immediately if these cases occur.
Apply for refund: We will resolve the refund issue for the customer within 28 days from the date of receipt of the claim, and refund request.
We only accept damage resolution or refund/return requests if the customer attaches a video of the unboxing process that captures the moment you start opening and inspecting the items inside and gets more pictures as detailed as possible.
You are responsible for actively researching and updating conditions for importing goods into your country.
"Delivered to your home": The time when the carrier announces that the goods have been delivered to your home. Not when you open the package.
The product is not sold on Rove Figure.
The product has been used.
For "personal feelings" reasons such as: Changing my mind, I don't like the product or the product is not right for me.
If you have any questions or suggestions about our Return Policy, do not hesitate to contact us.
